![]() ![]() You are required to attend the full duration of this paid 6 weeks of training. Training class starts on Monday, July 6th 2020 for approximately 6 weeks. Copy and paste the link into a new browser: TRAINING: You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures and services. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.īENEFITS: Read more about our rich selection of benefits you can personalize to support your health and well-being, retirement, financial security, and work-life needs. Leveraging your professional writing skills to respond to customer inquiries via chat.ĬOMPENSATION: Starting rate $16.75 per hour, plus eligible to participate in the Wells Fargo Virtual Channels Contact Center Incentive Compensation Plan with the opportunity to earn quarterly incentive. Navigating multiple computer systems researching and assessing customer needs, and offering appropriate solutions. Quickly answering customer inquiries via chat, responding to routine to moderately complex inquiries and resolving customer issues in a friendly and courteous manner.Įxcelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communication. The CUSTOMER SUCCESS SPECIALIST is an essential role within the Service Chat contact center and may be a good fit for you if you would enjoy:ĭelivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations. We provide customers with convenient ways to manage their accounts how, where, and when they wish. WELLS FARGO VIRTUAL CHANNELS (WFVC) serves consumer and small business customers through various channels that include digital (online, mobile, and social) and contact centers (phone, email, and correspondence). ![]() Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience. We’re looking for talented people who will put our customers at the center of everything we do. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.Īt Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. The invitation can be sent by both email and text message. To participate in some selection activities you will need to respond to an invitation. IMPORTANT NOTE: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration.
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